Frequently asked questions.

Are there any “unexpected” costs?

Unexpected moving costs often result from a breakdown in communication between the customer and the moving company. Rushing through the initial booking process can be detrimental to the success of a move. We ensure that all costs are explained before we even schedule your move.

How much should I tip my movers?

Although our movers are trained to never ask for tips from customers, they are allowed to accept tips should customers feel inclined for the hard work they received. In regards to what amount to tip the movers, we encourage customers to tip whatever they feel is necessary for the job that was completed. Tips are given directly to the movers and do not constitute payment of the bill.

What do I need to do to prepare my appliances for the move?

The moving crew will wrap these items in moving blankets to protect them on the truck. However, you should make certain that your dishwasher, microwave, and washing machine are empty. Movers are neither electricians nor plumbers. You need to arrange for the appropriate professional to disconnect the appropriate appliances from any electric and/or water connection. Most importantly, movers are not licensed to disconnect gas.

How do I change my address?

You can change your address with the US Post Office online.
Visit the website usps.com/move.
Follow the steps to fill out your change of address information with the post office.

Can the crew members arrange the furniture to my liking in my new home or office?

Absolutely. Just instruct the crew members on where you want the specifics placed and we can help. Having a plan in mind before arriving at your new home can save time and money.

If I have items that I absolutely need on move day, should I point them out to my movers?

You may wish to transport essentials that will be needed immediately (such as medication, cosmetics, toiletries, a change of clothing, bed linens, towels, and toilet paper) in your personal vehicle. An alternative is to mark these boxes and bring them to the crew’s attention, giving them specific instructions as to where to place the boxes in your new home.

What types of customers have you worked with?

We work with every type! From your everyday person and his family to military personnel, government officials, corporations and businesses-, short- and long-term storage, and moving and packing supplies. As always, we will honor any and all client’s anonymity at their discretion.

Are you licensed and insured?

Yes, we are fully licensed with the DOT (Department of Transportation), FMCSA (Federal Motor Carriers Safety Administration, Extended Release, Motor Vehicle, and General Liability Insurance.

How would I know if a moving company is legitimate?

According to the Federal Motor Carrier Safety Administration (FMCSA), a growing number of complaints have been filed against movers lately – many of which are due to the “fraudulent practices… of rogue movers.” Minimize the risk of moving-day delays, damages, inflated charges, or loss of possessions by hiring legal, certified movers.

Do you have employees, or do you use temporary workers?

We have Employees that are fully trained, background checked and will always arrive in uniform, and with logos on our trucks.

Can my belongings be temporarily stored at your location?

Yes, we do offer storage services, please give us a call for more info.

Do you have temperature controlled, indoor storage?

Yes, our facility is temperature controlled and has 24/7 Security

Do I still need an estimate?

Every job is different and may require additional or alternative manpower, trucks, equipment, or services. We will be able to give you a more customized recommendation during your personal quote!

Do you also give quotes for long-distance moves?

Long-distance and nationwide cross-country moves are quoted on a case-by-case basis in a single all-inclusive flat rate price.

Are your quotes binding?

Our quotes are general estimates. They are non-binding and merely an approximation of the cost and time estimated for your move. You are not required to sign the estimate as the move may go over or under the estimated time.

Do I need to empty my dresser drawers?

It depends. If there are any breakable items in the drawers, we recommend removing those items. If there are just clothes and soft items in the drawers there is no need.

How about labor only services?

Yes, we do have labor-only crews available if you simply need heavy lifting or man-power to help with loading or unloading furniture, trucks, pods, storage units, trailers, shipping containers, and more!

What are your price rates?

There are absolutely no hidden fees and we never charge fuel or mileage!

What are the accepted payment methods?

*We accept all major credit cards, debit cards, Zelle, check and cash as forms of payment.

*All balances are expected to be paid in-full at the time of service when the job is complete, excluding any deposits paid in advance

Do you require deposits?

Yes, we do require a deposit to secure your scheduled day/time. If you cancel your move with less than 48 hours’ notice, the deposit is forfeited. If you need to just reschedule, your deposit will follow you to the new date, we just ask for as much notice as possible so we may fill in that slot with another customer.

Do I have to pay extra for a moving truck?

No, a moving truck is included in the flat hourly rate. There is not an additional fee for one of our 26 ft moving truck, except for labor only moves.

How far in advance should I schedule my move?

The earlier the better! We are able to provide same day Emergency moves, 2-4 weeks is what we usually prefer, but if you plan on moving during our peak times which is summer, end of the month or a weekend, please call us 4-6 weeks before your planned date.

Do you do long-distance moves?

Yes! We are fully authorized/licensed by the Federal Motor Carrier Safety administration to transport and provide service on household goods shipments from one State to another.

What if I discover damaged or missing items?

Our team has been trained to work with utmost care and integrity, and we sure hope that will not be the case. However, if you do discover anything missing or damaged, please contact us as soon as possible. We strongly suggest you inspect all your items and furniture the day of the move.

Can you give guaranteed pricing?

On Interstate moves, yes, we absolutely can and always do! On moves between points, the Public Utility Commission requires that local moves be charged primarily on an hourly rate basis, and moves going over 40 miles be billed primarily according to weight. We value your vote of confidence in our company with your hard-earned dollars. Therefore, we will estimate responsibly and with integrity. Our sales staff will go over time and cost scenarios for your move. There will be no surprises on your final bill with us.

How is the cost of my move calculated?

We have a standard hourly rate system based on number of movers requested (2 or more) as well as day of the week requested (weekdays vs weekends) Plus a one-time destination/arrival fee that covers travel time to your residence, tolls, gas and travel time back to our warehouse. The hourly rate starts when the movers arrive at your place and it stops when the move is completed.

Any questions that we didn’t cover here, feel free to call. 480.706.4567

Hear from our customers how we’re the Scottsdale movers who care.

We are very proud of the service we provide and stand by every member of the Get Moving team. Here are some of the testimonials from our happy customers, and see why they chose us over other moving companies.