Frequently asked questions.

Are there any “unexpected” costs?

Unexpected moving costs often result from a breakdown in communication between the customer and the moving company. Rushing through the initial booking process can be detrimental to the success of a move. We ensure that all costs are explained before we even schedule your move.

How much should I tip my movers?

Although our movers are trained to never ask for tips from customers, they are allowed to accept tips should customers feel inclined for the hard work they received. In regards to what amount to tip the movers, we encourage customers to tip whatever they feel is necessary for the job that was completed. Tips are given directly to the movers and do not constitute payment of the bill.

What do I need to do to prepare my appliances for the move?

The moving crew will wrap these items in moving blankets to protect them on the truck. However, you should make certain that your dishwasher, microwave, and washing machine are empty. Movers are neither electricians nor plumbers. You need to arrange for the appropriate professional to disconnect the appropriate appliances from any electric and/or water connection. Most importantly, movers are not licensed to disconnect gas.

How do I change my address?

You can change your address with the US Post Office online.
Visit the website usps.com/move.
Follow the steps to fill out your change of address information with the post office.

Can the crew members arrange the furniture to my liking in my new home or office?

Absolutely. Just instruct the crew members on where you want the specifics placed and we can help. Having a plan in mind before arriving at your new home can save time and money.

If I have items that I absolutely need on move day, should I point them out to my movers?

You may wish to transport essentials that will be needed immediately (such as medication, cosmetics, toiletries, a change of clothing, bed linens, towels, and toilet paper) in your personal vehicle. An alternative is to mark these boxes and bring them to the crew’s attention, giving them specific instructions as to where to place the boxes in your new home.

What types of customers have you worked with?

We work with every type! From your everyday person and his family to military personnel, government officials, corporations and businesses-, short- and long-term storage, and moving and packing supplies. As always, we will honor any and all client’s anonymity at their discretion.

Are you licensed and insured?

Yes, we are fully licensed with the DOT (Department of Transportation), FMCSA (Federal Motor Carriers Safety Administration, Extended Release, Motor Vehicle, and General Liability Insurance.

How would I know if a moving company is legitimate?

According to the Federal Motor Carrier Safety Administration (FMCSA), a growing number of complaints have been filed against movers lately – many of which are due to the “fraudulent practices… of rogue movers.” Minimize the risk of moving-day delays, damages, inflated charges, or loss of possessions by hiring legal, certified movers.

Do you have employees, or do you use temporary workers?

We have Employees that are fully trained, background checked and will always arrive in uniform, and with logos on our trucks.

Can my belongings be temporarily stored at your location?

Yes, we do offer storage services, please give us a call for more info.

Do you have temperature controlled, indoor storage?

Yes, our facility is temperature controlled and has 24/7 Security

Do I still need an estimate?

Every job is different and may require additional or alternative manpower, trucks, equipment, or services. We will be able to give you a more customized recommendation during your personal quote!

Do you also give quotes for long-distance moves?

Long-distance and nationwide cross-country moves are quoted on a case-by-case basis in a single all-inclusive flat rate price.

Are your quotes binding?

Our quotes are general estimates. They are non-binding and merely an approximation of the cost and time estimated for your move. You are not required to sign the estimate as the move may go over or under the estimated time.

Do I need to empty my dresser drawers?

It depends. If there are any breakable items in the drawers, we recommend removing those items. If there are just clothes and soft items in the drawers there is no need.

How about labor only services?

Yes, we do have labor-only crews available if you simply need heavy lifting or man-power to help with loading or unloading furniture, trucks, pods, storage units, trailers, shipping containers, and more!

What are your price rates?

There are absolutely no hidden fees and we never charge fuel or mileage!

What are the accepted payment methods?

*We accept all major credit cards, debit cards, Zelle, check and cash as forms of payment.

*All balances are expected to be paid in-full at the time of service when the job is complete, excluding any deposits paid in advance

Do you require deposits?

Yes, we do require a deposit to secure your scheduled day/time. If you cancel your move with less than 48 hours’ notice, the deposit is forfeited. If you need to just reschedule, your deposit will follow you to the new date, we just ask for as much notice as possible so we may fill in that slot with another customer.

Do I have to pay extra for a moving truck?

No, a moving truck is included in the flat hourly rate. There is not an additional fee for one of our 26 ft moving truck, except for labor only moves.

How far in advance should I schedule my move?

The earlier the better! We are able to provide same day Emergency moves, 2-4 weeks is what we usually prefer, but if you plan on moving during our peak times which is summer, end of the month or a weekend, please call us 4-6 weeks before your planned date.

Do you do long-distance moves?

Yes! We are fully authorized/licensed by the Federal Motor Carrier Safety administration to transport and provide service on household goods shipments from one State to another.

What if I discover damaged or missing items?

Our team has been trained to work with utmost care and integrity, and we sure hope that will not be the case. However, if you do discover anything missing or damaged, please contact us as soon as possible. We strongly suggest you inspect all your items and furniture the day of the move.

Can you give guaranteed pricing?

On Interstate moves, yes, we absolutely can and always do! On moves between points, the Public Utility Commission requires that local moves be charged primarily on an hourly rate basis, and moves going over 40 miles be billed primarily according to weight. We value your vote of confidence in our company with your hard-earned dollars. Therefore, we will estimate responsibly and with integrity. Our sales staff will go over time and cost scenarios for your move. There will be no surprises on your final bill with us.

How is the cost of my move calculated?

We have a standard hourly rate system based on number of movers requested (2 or more) as well as day of the week requested (weekdays vs weekends) Plus a one-time destination/arrival fee that covers travel time to your residence, tolls, gas and travel time back to our warehouse. The hourly rate starts when the movers arrive at your place and it stops when the move is completed.

Any questions that we didn’t cover here, feel free to call. 480.706.4567

Hear from our customers how we’re the Scottsdale movers who care.

We are very proud of the service we provide and stand by every member of the Get Moving team. Here are some of the testimonials from our happy customers, and see why they chose us over other moving companies.

We used Get Moving twice in less than a year as we were building a new house. They were so amazing the first time we wouldn't have considered going with anyone else the second time around! Pricing is super straight forward with no hidden fees at all and the guys come with everything they will need to keep your things safe during the move. When I initially called the date I wanted wasn't ideal for the size of our move, they were honest and simply told me that he would hate for us to not get the best service if he tried to squeeze us in and asked what my biggest issue was with switching to the Monday. I told him I was worried about getting stuck in traffic which would cost us extra money, he assured me that if that were the case we'd figure out a way to make it right. I LOVE that he was not only honest but truly seemed to value our business! They not only were able to accommodate having to empty our storage as well as our temporary digs but were on time, enthusiastic and friendly on a HOT day with lots of stairs. We had different 3 man crews each time and there was NO difference in the amount of service we received between the two moves. Hopefully we're never moving again lol but I have recommended them to friends and family and will continue to do so!
Jami Mahan
Jami Mahan
19:57 14 Sep 21
I highly recommend this moving company. They know what they are doing. They were thorough and protected all of our precious belongings. They were also helpful, placed everything where we wanted it and were on time. Overall a great experience!
Sasha Feather
Sasha Feather
22:16 30 Aug 21
Paul the owner is very professional and responsive. His team of movers were prompt, courteous, and treated our furniture like it was their own! Such a fantastic experience from start to finish. We’ll definitely be contacting Paul again for future moves.
Jeff Sharpe
Jeff Sharpe
17:03 27 Aug 21
This is the third time that I have used Get Moving, and once again I am blown away. Highly recommended.
Jill Marcinkoski
Jill Marcinkoski
19:26 16 Aug 21
The men were very efficient and helpful. Very respectful of us but also of our possessions. This was our 3rd move in 7 years, but the first with Get Moving. I dont plan to move anytime soon, but if i was I would call them again.
Judie Geissler
Judie Geissler
17:35 16 Aug 21
Our crew did an amazing job. They carefully wrapped as much furniture as needed, moved quickly and were eager to help in any way! Highly recommend this company!
Karli Jensen
Karli Jensen
06:06 30 Jul 21
This is the best experience with a moving company that I have ever dealt with. There was a team of three moving everything in my 10 story apartment building to a new 10 story apartment building. They showed up on time, and did not stop until the job was complete.I also had my mother and little brother with me during the move, they were also very impressed with the level of respect the 3 movers showed throughout the time moving and toward them. 5 star service. Will use this company again in a heartbeat!
David Edson
David Edson
18:56 26 Jul 21
Get Moving is the real deal. I HIGHLY recommend them to anyone who is moving. The whole experience was pleasant from start to finish. If you use these guys, I recommend requesting Will, Terrence and Avery. They showed up on time and once they started, they never stopped. The hustle was extremely impressive. In addition, I was impressed and grateful at the attention to detail and how they treated our stuff. Shrink wrap, blankets, straps, etc. 5/5 all the way, we will see you guys in September!
Grant Hellerud
Grant Hellerud
04:20 26 Jul 21
One of the best moving experiences I've ever had! I've moved a lot throughout the years and it's always been an unpleasant experience. I can't say that this time around. Not only did they accommodate me from out of state, they also made sure it was a pleasant and easy experience for my mom who is an elderly woman. I will make sure to recommend your services to my friends and family!
Alex Torres
Alex Torres
23:26 29 Jun 21
There was a lot of damage to our furniture. I have called at least 8 times with no response. I have left messages and talked once to the owner who said he would have someone out on Friday which never showed. Since then they will not call or response to my voice mails. This is not a company you want to do business with.
mike holpuch
mike holpuch
00:51 09 Jun 21
I would highly recommend this very professional moving company. My experience with them was stress free and they made my transition as smooth as possible. They definitely have fair and affordable prices for your moving needs. I will surely contact them for my next moving needs.
Cory Marshall
Cory Marshall
13:14 31 May 21
Terrance and Avery Lee are the best! Their team work exemplary! Hard working, very professional and the attention to detail is at best. I would also like to give Paul a shout out for sending me these guys again for my move. Get Moving is the best!
Justin Faciane
Justin Faciane
20:01 13 May 21
Team was punctual and extremely professional. They were attentive of my needs and understood my priorities of the move. No issues with this company and would use again; recommend them as your first choice in transportation/moving your household/businesses goods.
steven moralez
steven moralez
16:59 13 May 21
Guys were great, on time, and quality work. They said they will be here at 9:00am and were at my door at 8:45am thanks again. will highly recommend them. And will be using them again in a few months.
Javier Bosque
Javier Bosque
21:23 11 May 21
I manage an extra space storage facility. These guys moved In one of my customers. Talk about hustle. Also friendly and courteous. Recommend!
Steven Vine
Steven Vine
18:13 11 May 21
Hired this team a few weeks ago and when they came to help me they did a wonderful job & I am very pleased. Will now be using them everytime I move!
Brieanna Cummings
Brieanna Cummings
03:31 26 Apr 21
I used this team for a large townhome move, they did a great job and were professional
Srinivas Reddy
Srinivas Reddy
20:44 25 Apr 21
They guys were on time and very good movers they takecare of your belongings I will use them again in the future... hard workers!!! Thank you we appreciate it!!
Timothy A Blevins
Timothy A Blevins
21:33 06 Mar 21
The guys were great! Very friendly and professional. They handled all our belongings with great care. Nothing broken, scratched etc. They put a very large sectional together and even hauled off an old couch for us! No pricing surprises, all very straight forward. Would most definitely use again.
Tracy Yahnke
Tracy Yahnke
02:07 05 Mar 21
the crew from get moving were great, clean classy professional, didn’t damage anything during the move or our storage, highly recommended.
daniel g
daniel g
23:47 02 Feb 21
What an amazing team. Polite, professional and a pleasure to work with. These guys are good with communication!!!
Titan PPC
Titan PPC
21:18 05 Jan 21
The 3 guys (Avery, Terrence, Joe)that came out today were extremely courteous, professional, and took tremendous care with moving our household goods. Cannot recommend these guys enough!l They worked continuously, never took a break(4hrs), hustling all the way. Great job!
Mark Welter
Mark Welter
21:28 26 Dec 20
Highly recommended.....respectful and professional.....on time....perfect loading and unloading...no damage.....will use again....
Kat Jay
Kat Jay
19:13 12 Dec 20
From beginning to end it was a seamless and smooth move. The person who provided a quote over the phone was very knowledgeable and thorough and provided an accurate estimate of time and number of movers needed that I could trust rely on. No padding the job in their favor here. No hidden fees, no additional costs, nothing but what was stated and expected.The movers called ahead of their arrival time to provide status/time of arrival AND were punctual. Arrived with a clean truck and ample amount of supplies for the job. Well prepared!The movers were very courteous and super friendly, easy to talk to, didn’t complain about anything(I’ve had movers who complain the whole time). They were very efficient with moving items and loading the truck. Real Tetris Masters!! They unloaded the truck just as efficiently and remained professional and upbeat the entire move. Which says a lot because moving can be stressful and they really took the stress and worry out of the equation for me. I will definitely keep them as my No. 1 choice for any local moving that is done in the future. Thank you all for a job well done and for being a quality business with quality employees. Other businesses in this industry could take some notes from these guys if they want to be successful. Kudos to you all. All the best.
T. M.
T. M.
14:44 09 Dec 20
Terrance and Joe were awesome! I highly recommend this company!
Bart Brennan
Bart Brennan
15:10 07 Dec 20
Very very efficient on time very friendly
Avery Lee
Avery Lee
23:31 30 Nov 20
Recently moved into a new home with this company, the professionalism they bring is unmatched and I’ve used many moving companies in the past.This is a branded company and I appreciate their service. They were willing to box everything up, shrink wrap everything. It was a wonderful experience, thanks Get Moving!
Alfredo Valenzuela
Alfredo Valenzuela
21:53 23 Nov 20
The guys who came out were helpful and friendly. They even took the time to help set up some furniture I could not set up myself. Great experience overall
Amber Terrazas
Amber Terrazas
21:37 23 Nov 20
Great moving company! They were punctual and caring when moving our belongings.I would recommend them for any small or big move!
Daniella Valenzuela
Daniella Valenzuela
00:00 23 Nov 20
I used this company again for the second time!I really cannot stress how professional this group of people are! It truly is a great experience.The team that came out to my house, were not only kind and generous but I continued to insist they didn’t have to pack some items and they also didn’t have to shrink wrap items but they just kept insisting they did because they wanted to make sure my valuables were taken well care of.They come on time, in attire, don’t slack off (in fact, they held great conversation to the point I kept talking to them and I should have let them just work lol!) very knowledgeable group of guys!Thank you get moving!
Sway Mena
Sway Mena
05:06 22 Nov 20
Had a great experience with my move. The movers called 30 minutes ahead of arriving to give time of arrival. The movers were fantastic. They were very professional, courteous, and very efficient packing up my furniture. I would highly recommend using this company and I plan to use them again.
Michelle Schneider
Michelle Schneider
21:46 26 Oct 20
I recommend this moving company for all the reasons that you would expect from a good service moving company. They answered immediately. They met my emergency need.They arrived during the time offered.The move itself went very well.They were careful with all of the items and the building.Thank you
Leah Tuttleman
Leah Tuttleman
01:15 01 Oct 20
The team that arrived for my move was fantastic. They got everything done quickly and the final bill was less than quoted
Brian Hedegard
Brian Hedegard
18:44 28 Sep 20
I would highly recommend get moving. The crew arrived early and treated my belongings with more care then I expected.
Natalie De Pace
Natalie De Pace
23:20 27 Sep 20
They showed up on time and also called ahead to give me a 15 min heads up on their ETA. They were very efficient but also cautious of my belongings. Great manners, very professional, knocked out the 2-4 hour quoted job in 3 hours. Although they were moving my entire home, they were non-invasive. They asked for instruction and then executed perfectly, not bothering us at all as we packed up odds and ends. I will be using them again on my next move.
Angela Walden
Angela Walden
03:19 22 Sep 20
They were PLEASANT and unquestionably surpassed my desires. The movers took care of my stuff with care and were all expert. I'd suggest...
Mendy French
Mendy French
05:32 11 Sep 20
We used Get Moving yesterday, the movers were fast and kept a good attitude while working in the heat. I will definitely recommend.
mig_da_barber
mig_da_barber
03:52 28 Aug 20
This is my 2nd time hiring Get Moving Home and Office and I could not be happier with their work. I was called within the given time frame and the movers who arrived were friendly and professional. I had previously packed everything up but they personally shrink wrapped, re-boxed, and secured my items in place before moving them. There was NO HIDDEN FEES or UNCOMFORTABLE INTERACTIONS.
Lucas Valentin
Lucas Valentin
08:14 03 Aug 20
Was able to book a 3bd 2 ba home move with 4 day turn around. Very responsive for scheduling and arrived in the time table described to me.Terrance and team were PHENOMENAL! Showed immense hustle and care while handling furniture and transporting. When we move again I will definitely be seeking their services.
shane lunneborg
shane lunneborg
19:28 07 Jul 20